Refunds (Full or Partial)

Before refunding, always check:

• Whether the payment was actually received.
• Your school’s refund policy (timing and conditions).

1. Open the relevant order.
2. Scroll to the order items and click Refund.
3. Enter the quantities and/or amounts to refund.
4. If your payment gateway supports automatic refunds:
   1. Click Refund via [Gateway Name].
5. If refunding outside the system (e.g. EFT or cash):
   1. Click Refund manually.
   2. Process the payment separately (EFT, cash, etc.).
6. Add an order note describing the refund (amount, date, method).