Failed Payments

If an order shows a Failed or Cancelled status:

1. Check your payment provider’s dashboard to confirm whether any money was taken.
2. If no payment was taken:
   1. You can ask the parent to place the order again or choose a different payment method.
3. If payment was taken but the order shows as failed:
   1. Do not ask the parent to pay again.
   2. Contact support with the order number, parent name, and any payment references.