Before You Contact Support

To help resolve your issue faster, please gather the following information first:

1. Your school shop URL (for example, https://your-school.edu-emporium.com).
2. Your name and role (Shop Manager, Administrator, etc.).
3. A short description of the problem and what you were doing when it occurred.
4. Any relevant order numbers or product SKUs.
5. Screenshots of any error messages or strange behaviour, if possible.