Online payments (cards, etc.)
- Successful payments are normally set to Processing automatically.
- If an order is marked as Failed or Pending payment, check your payment gateway dashboard for details.
Bank transfer / EFT
Click Update.
Check the school bank account to see if payment has been received.
Open the order under WooCommerce → Orders.
If payment is confirmed:
Change the order status to Processing.
Add an order note, for example: “EFT received on 12 Jan – reference: SMITH123”.