Additional Payment Required

How to Create a Manual Order in WooCommerce (With Online Payment Link)
This process is ideal for exchanges, adjustments, or manual charges, while still allowing the customer to pay securely online.

1. Create a New Manual Order
   1. Log in to the WordPress Dashboard
   2. Go to WooCommerce → Orders
   3. Click Add order
   4. A new draft order will be created automatically
2. Add or Assign a Customer
   1. In the Order details panel (top right)
   2. Click Customer
   3. Either:
      o Select an existing customer, or
      o Leave it as Guest (email will still be used for payment)
      If the customer doesn’t exist yet, WooCommerce will still email them using the billing email you enter.
3. Add Billing Details (Important)
   1. Scroll to Billing (alternatively it should pick up the details if the customer is already on the system)
   2. Enter at least: First name, Last name, Email address (critical for payment link)
   3. Save the order
      The payment email will be sent to this address.
   4. Add a Fee (For Exchanges or Price Differences)
      This is perfect when: Exchanging sizes, Upgrading items, Charging a price difference
      
4. To add a fee:
   1. In the Order items section, click Add item
   2. Select Add fee
   3. Enter:
      o Fee name (e.g. Exchange Fee or Price Difference)
      o Amount (positive value = customer pays)
   4. Click Add
      You can also add products if needed, but a fee alone works well for exchanges.
5. Set the Payment Method
   • In Order details
     1. Set Payment method to:
        o The same gateway you use online (e.g. Card / PayFast / Peach / Stripe)
     2. Set Order status to Pending payment
        ⚠️ Do not mark the order as Completed or Processing — the customer must still pay.
6. Make the “Click Here to Pay” Link Visible
   WooCommerce automatically generates a secure payment link for the order.
   To send it to the customer:
   • In the Order actions dropdown (right-hand side)
   • Select Email invoice / order details to customer
   • Click Update
     
   • The customer will receive an email containing a “Pay for this order” / “Click here to pay” button.
     This link:
     • Takes them directly to checkout
     • Captures payment online
     • Automatically updates the order status once paid
7. If the Customer Chooses to Pay Later
   • The order remains Pending payment
   • The payment link stays active
   • You can resend the payment email at any time using:
   Order actions → Email invoice to customer
8. After Payment Is Made
   Once the customer pays:
   • Payment is captured via your normal gateway
   • Order status updates automatically
   • You can then proceed with:
   o Dispatch
   o Exchange
   o Collection