Orders have a set time limit to be paid. If payment is not received within this time, the order is automatically cancelled.
- When an order is cancelled:
- The stock is returned to the system
- The items become available for sale again
Extended Time to Pay
- If a customer has requested additional time to make payment and the order is cancelled:
- Open the cancelled order
- Change the order status to Processing
- This will reactivate the order and reserve the stock again
⚠️ Only reactivate an order if payment is still expected and approval has been given to extend the payment time.
